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Has anyone actually used Front?

Front is now listed under Customer Support. Deliver exceptional service at scale with Front, the modern CX platform combining client communication, automation, and analytics for customer-first teams. Looking for first-hand takes rather than landing-page copy. What is it genuinely good at, and where does it fall down? No account needed to reply.

6 comments

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marco

Honest question: what does Front do that a decent script does not? Not being snarky, actually asking.

priya_r

Nothing, if you are one person. Everything, once you are five.

kate_hn

Using Front in production. Two incidents in four months, both our fault.

sam.builds

Good data point, thanks. Boring is what I want here.

greg

Does Front handle self-hosting, or is it cloud only? That decides it for us.

ben_ships

Same blocker here. Compliance will not sign off without it.